Welcome to Swasam Books (accessible at https://www.swasambooks.com, hereafter referred to as "the Site," "we," "us," or "our"). These Terms and Conditions of Use govern your access to and use of the Site and the services provided herein. By visiting the Site or making a purchase, you agree to be bound by these terms.
By visiting the Site or communicating with us via email, you are consenting to receive communications from us electronically. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
1. Electronic Communication
2. Account Responsibilities
To use certain services, you may be required to create an account with a password and a unique login ID. You agree to:
Provide a valid e-mail address and accurate registration information.
Be responsible for maintaining the confidentiality of your account and password.
Restrict access to your computer to prevent unauthorized access to your account.
Accept responsibility for all activities that occur under your account or password.
3. Product Descriptions and Pricing
The Site attempts to be as accurate as possible in describing products. However, we do not warrant that product descriptions, pricing, or other content on the Site are accurate, complete, reliable, current, or error-free.
If a product offered by us is not as described, your sole remedy is to return it in unused condition for a refund, subject to our existing Refund Policy (Section 6.3).
4. Ordering and Risk of Loss
4.1 Order Placement
All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. We shall not be liable for any loss thereafter.
4.2 Shipping Limitations
- Each order may be shipped only to a single destination address. To ship products to different addresses, you must place multiple separate orders.
- Products with different packaging characteristics or availability may need to be shipped separately.
- Each order may be shipped only to a single destination address. To ship products to different addresses, you must place multiple separate orders.
- Products with different packaging characteristics or availability may need to be shipped separately.
5. User Conduct and Content
5.1 Permitted Use
You are granted a limited license to access and make personal use of this Site and its services. You are restricted from downloading or modifying any portion of the website, including images.
5.2 Restrictions
This Site, or any portion of it, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of https://www.swasambooks.com.
5.3 User-Posted Content
You may post reviews, comments, suggestions, ideas, and questions ("Content"), provided that the Content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. Content must not contain software viruses, political/commercial campaigning, mass mailings, or "spam."
5.4 Content License Grant
If you post or submit material, you grant https://www.swasambooks.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such Content throughout the world in any form.
5.5 Content Monitoring
We have the right, but not the obligation, to monitor, edit, or remove any activity or Content. We assume no responsibility and accept no liability for any Content posted by you or any third party.
6. Returns, Cancellations, and Refunds
6.1 Cancellation of Order
No cancellations are accepted unless there is a material defect in the product delivered to you.
6.2 Cancellation Procedure
- To request a cancellation, you must send an email clearly mentioning your Order ID and the details of the cancellation.
- You may also contact Customer Care for assistance at +91-81480 66645 or +91-81480 66646 (10.00 AM to 7.00 PM IST, Mon-Sat).
- To request a cancellation, you must send an email clearly mentioning your Order ID and the details of the cancellation.
- You may also contact Customer Care for assistance at +91-81480 66645 or +91-81480 66646 (10.00 AM to 7.00 PM IST, Mon-Sat).
6.3 Refunds
If cancellation is accepted due to a defect:
- We will offer an e-gift voucher for the cancelled amount or issue a refund.
- Refunds will be processed within 4-7 working days, depending on your bank.
- Customer Error Cancellation: In case of cancellation and refund due to an error from the customer (e.g., incorrect order placement), the customer will be charged up to 15% of the total order value on Credit Card/Debit Card/Net Banking transactions.
- We will offer an e-gift voucher for the cancelled amount or issue a refund.
- Refunds will be processed within 4-7 working days, depending on your bank.
- Customer Error Cancellation: In case of cancellation and refund due to an error from the customer (e.g., incorrect order placement), the customer will be charged up to 15% of the total order value on Credit Card/Debit Card/Net Banking transactions.
6.4 Our Right to Cancel
We reserve the right to cancel any order if we are unable to meet the requirements of the order placed. We will ensure that communication of cancellation is timely, and a full or partial refund is made within a reasonable period.
7. Disclaimer of Warranties and Limitation of Liability
The contents and hosting of this Site are provided for information purposes only. The information contained herein may include delays, omissions, or inaccuracies.
We do not warrant the accuracy, sufficiency, or completeness of any information on the Site, whether contributed by a user or otherwise.
In no event will Swasam Books be liable to anyone for any decision made or action taken in reliance on the information in this Site or for any consequential, special, or similar damages, even if advised of the possibility of such damages.
8. Governing Law and Disputes
8.1 Applicable Law
By visiting https://www.swasambooks.com, you agree that the laws of INDIA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute that might arise between you and https://www.swasambooks.com.
8.2 Jurisdiction
Any dispute or claim relating to your visit to the Site or to products you purchase through the Site shall be subject to the jurisdiction of the Courts of India.
8.3 Arbitration
Arbitration under this agreement shall be conducted under the prevailing Laws. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. No arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
9. Site Policies and Severability
We reserve the right to make changes to our site policies, including our Privacy Policy and these Terms and Conditions of Use, at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
