Strategic Excellence in Literary Distribution
Swasam Books is a recognized leader in the specialized field of book distribution and retail in India. Established with a commitment to fulfilling dynamic market demands, we serve as a critical link between global publishers and diverse domestic consumers, spanning academic institutions, corporations, and individual patrons.
Our Strategic Mandate
Our mandate is rooted in operational efficiency and customer trust. We are more than a retailer; we are a strategic partner committed to supporting the educational and intellectual development of the nation.
Core Pillars of Operation
1. Market Access: Utilizing a comprehensive omnichannel model, combining our strong digital presence (swasambookart.com) with established physical retail branches for optimal reach.
Operational Scale and Expertise
Based in Chennai, our operations are scaled to manage high volumes and diverse product lines, encompassing academic, professional, and general interest literature.
Distribution & Sourcing
Secure Transaction Framework
We prioritize transaction security and convenience, integrating multiple robust payment rails:
Nationwide Shipping Protocol
A non-negotiable flat delivery charge starting from ₹30 is applied across all online transactions, standardizing costs for customers nationwide.
| Fulfillment Status "In Stock" | Delivery Protocol Reputed Courier Services (Business Days) | Estimated Timeline 1 -3 Business Days |
| "In Stock" (Remote) | Government Registered Post Service | 1–2 Weeks |
| Specialized/Imported | Procurement and Courier | As specified, often 10+ days |
Note: Business days strictly exclude public holidays and Sundays.
Customer Protection Policies
We adhere to strict standards for product quality and order accuracy.
Replacement Guarantee:
Should a product be received as damaged, defective, or inaccurately described, we guarantee a replacement within 10 days of delivery at zero additional cost to the customer.
Cancellation Policy:
Cancellations are accepted exclusively in the event of a product defect. Refunds are processed efficiently, offering either an e-gift voucher or a monetary refund within 4–7 working days.
Corporate Communications
Our dedicated customer service desk ensures professional and timely resolution of all inquiries.
