About Swasam Books 

1. What is Swasam Books?
   Swasam Books is a leading book publisher, distributor, and online seller with over 1 lakh titles in various genres and languages.
2. How long has Swasam Books been in business?
   We have been serving readers and institutions for more than 15 years.
3. Where is Swasam Books based?
   Our main office is in Chennai, Tamil Nadu, India.
4. What makes Swasam Books unique?
   We offer a vast multilingual selection, exclusive educational schemes, curated collections, and partnerships with 200+ publishers.
5. What languages are your books available in?
   We support Tamil, English, Hindi, Sanskrit, French, and more.

Account, Registration & Support

1. Do I need an account to shop?
   You can browse without an account, but registration is required to purchase and track orders.
2. How do I create an account?
   Click on the registration link on our home page and fill in the required details.
3. I forgot my password. What do I do?
   Use the ‘Forgot Password’ link on the login page to reset your password.
4. How can I update my profile information?
   Log in to your account and access the ‘Profile’ or ‘Account Settings’ section.
5. How can I contact customer support?
   Reach us through our Contact Us page, email, or phone between 10am–6pm, Monday through Saturday.

Browsing & Book Selection

1. How do I search for books on the website?
   Use the search bar or explore categories, authors, genres, and recommended sections. 
2. Can I browse by publisher or author?
   Yes, our site allows filtering and searching by publisher or author.
3. Do you offer book recommendations?
   Yes, we provide personalized recommendations based on browsing and purchase history.
4. Are there curated lists for popular or trending books?
   You can find lists such as Latest Releases, Best Sellers, Trending, and Award Winning Titles. 
5. Can I find both print and digital formats?
   Yes, we offer both physical books and eBooks/audiobooks.

Order & Delivery

1. How do I place an order?
   Add items to your cart, proceed to checkout, and provide shipping/payment details. 
2. Is Cash on Delivery (COD) available?
   Please check our payment options at checkout to see if COD is supported in your area. 
3. Can I track my order?
   Yes, you’ll receive tracking information by email/SMS once your order is shipped. 
4. How do I change/cancel an order after placing it?
   Contact customer support as soon as possible before the order is shipped. 
5. Do you ship internationally?
   Yes, we deliver worldwide. Additional shipping charges apply for international orders. 
6. How long does delivery take?
   Delivery time varies by location and product. Generally, it ranges from 2–7 days within India.
7. How is shipping calculated?
   Shipping costs depend on destination, weight, and shipping method selected.
8. What if my order arrives damaged?
   Contact support immediately with a photo and order ID for a prompt resolution.
9. How do I return a book?
   Refer to our Returns Policy and contact support to initiate a return.
10. Can books be exchanged?
    Exchanges are handled per our Exchange Policy—usually for wrong or damaged items.

Payments            

1. What payment methods do you accept?
   We accept credit/debit cards, net banking, UPI, digital wallets, and more.
2. Are my payments secure?
   Yes, we use encrypted, secure payment gateways for all transactions.
3. Can I pay in EMI or installments?
   Check at checkout if EMI is available for your card.
4. Do you provide GST invoices?
   Yes, GST invoices are available for eligible purchases.
5. What should I do if my payment fails?
   Retry or switch payment methods, and contact support if issues persist.

Schemes & Special Offers

1. What is the Swasam Library Scheme (SLS)?
   A scheme designed for schools and libraries to expand their book collections.
2. What is the Swasam Subscription Scheme (SSS)?
   A subscription-based program for periodic book deliveries at discounted rates.
3. Do you offer discounts for bulk and institutional orders?
   Yes, we provide special pricing for bulk and school/college orders. 
4. What current deals or offers do you have?
   Visit our Offers page for current discounts, seasonal sales, and promotions.
5. How do loyalty programs or rewards work?
   Earn points/rewards on purchases that can be redeemed on future orders (if available) 

School, College & Office Supplies

1. Can schools place a single consolidated order?
   Yes, contact us for dedicated support on bulk and consolidated school orders.
2. Do you supply to colleges and offices?
   Yes, we cater to institutional needs for books and office supplies.
3. How do I get a quote for large institutional orders?
   Contact our sales team via email/phone for custom quotes.
4. Do you organize book fairs and events?
   Yes, we conduct book fairs, school events, and participate in literary festivals.
5. Do you organize book fairs and events?
   Yes, we conduct book fairs, school events, and participate in literary festivals.

Gifting & Donations

1. Do you offer corporate gifting solutions?
   Yes, find more under the Corporate Gifting section.
2. How do I donate books?
   Select the ‘Donate Books’ service at checkout or explore options on our Gifting page.
3. Can I request a specific gift wrap or note?
   Special requests for packaging or notes can be added in the order comments section.
4. Can I send books as gifts?
   Yes, use our gifting feature to send books directly to others with custom messages.

Digital Content

1. Do eBooks have DRM protection?
   Check each eBook’s details for DRM or format information.
2. Can I read eBooks on my phone/tablet?
   Yes, eBooks are compatible with most tablets, smartphones, and e-readers.
3. How do I access my purchased digital content?
   Log in to your account and go to the ‘My Purchases’ or ‘Downloads’ section.
4. How are eBooks/audiobooks delivered?
   You’ll receive a download link or access via your account upon purchase.

Other Policies

1. How do I stay updated with Swasam Books news and releases?
   Subscribe to our newsletter or follow us on Facebook, Instagram, X, and YouTube for updates.
2. Where can I view Swasam Books’ terms and conditions?
   Terms and conditions are linked at the bottom of every page.